Whenever a new technology affects your industry, you have three choices: resist it, accept it, or embrace it. This is especially true in Real Estate. Realtors who resist technological advances usually lose their competitive edge (not to mention that they also risk losing touch with their customers, literally).

Here at Ralph Roberts Realty, we believe that the earlier we adapt to new technologies, the sooner we can master them and keep up with changes as they mature. The latest technological innovation we have embraced is videoconferencing.

Now you may be asking yourself, why on Earth would a Realtor need access to a videoconferencing platform/system. After all, isn’t the process of buying and selling Real Estate based largely on face-to-face interaction and relationships?

While it is true that the vast majority of residential Real Estate transactions involve physical interaction, not all of them do. Take for instance the serious out-of-state Real Estate investor who wants to size you up before making an in-person visit, or the prospective homeowner who lives in another part of the state or is out of town on business and finds that it is more convenient to participate in a videoconferencing session than to drive 8 hours or cut short a business trip just for an initial or intermediate face-to-face encounter.

Having access to a robust and stable videoconferencing platform allows our office to offer yet another way for you to meet with us to discuss important matters. Our high-end videoconferencing experience puts you in charge, which is exactly what it is like when you come to our office to meet with us in person.

If you would like to learn more about our videoconferencing capabilities, please call our office at (586) 751-0000.

You have been reading about the mortgage meltdown and seeing daily news reports about the record number of foreclosures. Mortgage lenders are dropping like flies. Even large companies such as Countrywide Mortgage are feeling the crunch, having to borrow billions of dollars to keep their doors open. Based on what you have read, heard, and seen in the media, maybe you feel as though you have a pretty good grasp of what is going on and what caused it, but how much do you really know?

To find out how savvy you really are about this mortgage meltdown, take the following single-question quiz:

Why have so many mortgage lenders gone out of business?

A. Homeowners are unable to make their payments.
B. Massive amounts of real estate and mortgage fraud.

If you are among the multitudes of the ill-informed, you probably chose A. And if this were the 1950s, perhaps you would have been correct. Back in the 1950s when banks loaned money directly to people who were unable to repay the debt, the banks took a direct hit to their bottom line. They felt the pain.

In the current system, most banks rely on brokers to originate the mortgage loans. These brokers typically have loan officers who work for them and are in charge of selling loans to consumers, helping the consumers fill out their loan applications, and performing other tasks to expedite the loan process. Loan originators receive a commission for every loan that’s approved, and because they are lending someone else’s money, they take on risk only indirectly.

When someone borrows $300,000 to purchase a home, for example, the broker receives 2 points at closing for a total of $6,000. They then package the loan with other loans and sell it to the market at 104 percent or $312,000. In this case, the originator just “earned” $18,000 off the mortgage loan-the $6,000 commission plus the $12,000 markup.

When bad loans are traced back to mortgage fraud, misrepresentations, and misdeeds, originators takes a double hit. They are forced to buy back the bad loans, and the lender cuts off access to future transactions. With huge chunks of money flowing out and little or no money flowing in, the mortgage originator is forced to close up shop. That is what is currently happening and why we are now seeing a mortgage meltdown.

When interest rates were low and housing prices were soaring, mortgage fraud was rampant, but the problem remained hidden because homeowners were awash in equity. Credit was easy to get, and mortgage brokers and loan officers made it even easier. If an applicant couldn’t qualify for a particular loan, the loan officer would simply encourage the applicant to fudge the numbers or would fudge the numbers on the applicant’s behalf. If a home buyer wanted a larger loan to cash out some money at closing, you could always find an applicant to accommodate-inflating the appraisal to make the property appear to be worth more than it really was. Loan officers were tripping over each other to approve risky loans and nab their commissions.

MILA, a subprime wholesale lender that was based in Mountlake Terrace, Washington shut down during the spring of 2007, primarily due to the fact that its loan officers were responsible for huge numbers of fraudulent loans. Several employees who refused to go on the record reported that they passed along proof of fraud committed by at least one of the company’s loan officers. This person made so much money for the company that instead of firing its employee, MILA relocated and promoted the person.

Now that the housing market is in a slump, it’s as though the water has been drained out of the pond, and now we can see what is at the bottom… a whole lot of muck.

The following article was written by syndicated Real Estate columnist, Robert “Bob” Bruss. Sadly, Bob passed away just a few weeks ago at his home in Northern California. As a Real Estate agent and author, I benefited from Bob’s advice, critical reviews of my books, and his overall way of being. Suffice to say, Bob will be missed by many people. Like many great business writers, Bob’s gift to the rest of us is that he was deeply committed to helping the average American understand complex issues, as we evidenced by this great piece on appraisals, which Bob wrote in 2006:

A few weeks ago I enjoyed lunch with one of my favorite Realtors. During our conversation, she told me about a home sale she recently closed in an upscale neighborhood for thousands of dollars above any previous sale price in that area.

As I drove home from our lunch, I couldn’t help but think, “I wonder how that house appraised for a much higher sales price than any recent comparable home sales price in the vicinity?” I sure wouldn’t want to be the appraiser who got that assignment.

When a home buyer makes a small or zero down payment, the appraisal is vital to obtaining a high loan-to-value ratio mortgage. However, if a home buyer makes a large down payment, then the appraised valuation to confirm the sales price is not so critical.

WHAT IS AN APPRAISAL? A state-licensed appraiser makes professional real estate appraisals. Any other evaluation, such as a real estate agent’s estimate of market value, is not an appraisal, but rather an opinion of market value.

An appraisal of real estate market value is an estimate by a trained appraiser of the most likely price at which a property will change ownership, with neither the buyer nor seller being under pressure to buy or sell.

But the real world is much different. There are different types of appraisals, such as a “quick sale value,” “as-is condition,” “future renovated valuation,” and others. The skill and experience of the licensed appraiser play a key role in the accuracy of the appraisal.

Until there is an actual property sale, an appraisal is just an estimate of probable market value. However, even when there is a sale, the buyer might have overpaid or a desperate seller might have accepted a below-market purchase offer.

IS APPRAISAL AN ART OR A SCIENCE? During the last 10 years, there have been many attempts to make real estate appraisals more accurate, especially with automated valuation models (AVMs). Mortgage lenders would be thrilled to be able to verify the exact market value of a house by pressing a few buttons on a computer. Although that day might be coming, it has not yet arrived.

The latest attempt to eliminate the need for appraisers is the free Web site www.Zillow.com, which claims to have 60 million U.S. homes profiled. For several of my properties I checked, I found the results amazingly accurate. I especially like the aerial views with the lot boundaries superimposed.

Then I checked the house where I grew up in Edina, Minn. Zillow reports a one-bedroom, one-bathroom house worth $1.2 million. That house description sounds like a shack. If the valuation is correct, I wish my parents hadn’t sold that house. The reality is it is a very nice three-bedroom, two-bathroom house. Zillow isn’t always correct.

However, when houses and condos are relatively similar to nearby houses, AVMs can be very valuable to help estimate market values. But appraisers will always be needed to verify valuations, especially in neighborhoods of unique one-of-a-kind homes.

Although computers have changed real estate appraisals, there is no substitute for the experience of a realty appraiser to interpret the recent sales prices of comparable nearby houses and condos, which determine the market value of a specific home. Equally important, an expert appraiser is needed to evaluate if the local home sales prices are rising, falling, or “normal.” So far, computers haven’t been able to replace this judgment test.

HOW TO GET AN ACCURATE APPRAISAL OF YOUR HOUSE OR CONDO. The Internet can be used to research approximate market values of houses and condos, based on recent sales prices of similar neighborhood homes within the last six months.

But that is just a starting point because each residence is unique. Market value depends on many variables. However, there are still a few basic rules to assure an accurate appraisal:

1.) GET THE HOME INTO TIP-TOP CONDITION. If you are buying a house or condo, the seller has presumably made the residence look its best. However, if you own the home and need an appraisal for mortgage refinancing or other purpose, aim to put the home into its best “model home” condition before the appraiser arrives.

Because appraisers often inspect three or more houses each day, and can’t possibly remember each home’s special features, it is best to hand the appraiser a list of the residence’s special features, especially those that add market value. Also, if you know of recent nearby home sales prices, be sure to hand that information to the appraiser.

A Realtor friend of mine, who never has problems getting an appraisal to match the home’s sales price, tells me, “I practically do the entire appraisal to be sure the house appraises for the sales price.”

2.) ALWAYS ACCOMPANY THE APPRAISER. Either the real estate agent or the homeowner should always accompany the appraiser to facilitate the inspection and answer the appraiser’s questions. Be sure to point out the home’s special features and benefits that the appraiser might miss during the inspection.

3.) INSIST THE LENDER WILL PROMPTLY PROVIDE THE BORROWER WITH A COPY OF THE APPRAISAL. Technically, the appraisal belongs to the mortgage lender who hired the appraiser, even when the homeowner or home buyer is paying for the appraisal.

Borrowers should insist their lender agrees to promptly provide the borrower with a copy of the appraisal. If the appraisal comes in low, the home buyer, realty agent, and homeowner should have immediate access to that appraisal to correct any errors.

For example, when I refinanced my home last year with Wells Fargo Mortgage, I was very impressed when the lender sent me an overnight FedEx copy of the appraisal.

If the appraisal comes in low, and you see the appraiser made an error evaluating your house or condo, don’t hesitate to promptly request a correction or a “review appraisal” by another appraiser (to be paid for by the lender).

CONCLUSION: Although appraisal is still very much an art, rather than an exact science, computers continue to help make residence value estimates more accurate. However, licensed appraisers will always be needed to verify the facts and use them to arrive at expert valuations.